SERM – Search Engine Reputation Management
In the Digital world it’s vital for any business to maintain a positive image online as a single unsatisfied customer can cause great damage. Even multinational companies like Google, Apple and Microsoft have unsatisfied customers but what matters is how you take their concerns in consideration and turn them into a satisfied loyal customers. That’s where reputation management comes in.
To protect your online reputation, we go all the way. We investigate negative reviews and make it right through positive mentions. We research for any mentions of your brand and investigate what led to negative reviews so those issues can be fixed. Sometimes all a disgruntled customer wants is to be heard, and we make sure their voice is a warning sign for things that could probably be solved.
All it takes is to listen well to what customers are saying about your brand, get in touch, and suggest options to solve that issue. Sometimes it’s something minor that can be fixed straight away. Maybe the customer didn’t reach out for support before complaining. All of that can be turned into a positive customer experience if the right steps are taken: staying on the look out for mentions, understanding the complaint, suggesting solutions and making sure your customer is happy afterwards.